Notes and tips for ordering chocolate covered strawberries:

Just a few hints and suggestions on ordering chocolate covered strawberries (or any perishable product), the following are based on years of experiance with overnight shipments.

1)      Get the delivery address right: you’d be surprised how many people don’t take the simple step of double checking what they entered.

  1. Example 1: A package was addressed to an address in Miami that would have been about 5 miles offshore (we caught this one before it happened and corrected it)
  2. Example 2: Another problem shipment was the result of some sending the package to “21 Thunder Way” rather than “12 Thunder Way”.  (result= someone else ate her package)
  3. Zip codes, a bad zip code will send the package to the wrong part of the state and may result in a several day delay in delivery (result=ruined package).
  4. The delivery address is your responsibility, if you get it wrong there is not a lot we can do about it.

2)      Making sure someone is going to be home

  1. We had one customer send a package to his mother in Arizona, she was out of town for three days.

3)      Apartments: FedEx/UPS will not always leave a package unattended,

  1.  A package left at the door of an apartment may ‘disappear’.
  2.  Shipping to a business address or making sure someone will be home is much better.

4)       Shipping at the last possible moment for Christmas (bad idea).

  1. Everybody else has the same idea.. and each year FedEx/UPS get more packages then they can handle in a single day (one year FedEx got 12 million packages in one day when they could only handle 9 million)

 Best practices:

1)      Double check your delivery address,

  1. Does it have all the needed bits, suite number, business name, correct name
  2. “Grandma” is not the correct way to address a package.
  3. An incorrect or incomplete delivery address is the leading cause of delivery problems.

2)      Will someone actually be home or are they off on vacation?

3)      When someone is not going to be home: The delivery address needs to be secure  .

  1. FedEx/UPS will not leave a package that has a high chance of being stolen.

4)      Christmas, Valentine’s Day, Mother’s Day, It’s best when you don’t wait till the last minute to ship. Each of these Holidays are peak times for FedEx/UPS, and the busier things get the more likely things are to go wrong.

  1. Christmas: anytime in the two weeks before Christmas works, just avoid the last few shipping days before Christmas. People are much more likely to be home and you’ve avoided the Christmas overload that the carriers experience every year.
  2. Mother’s Day: avoid scheduling a delivery for the Friday before Mother’s Day. Mom will just be glad you remembered.
  3. Valentine’s Day: You’ll get more ‘points’ for early delivery, everybody in the US is shooting for delivery on Valentine’s, this leads to an overload at the carriers. Having your package delivered a few days earlier will let them be the center of attention.
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